Refund policy

Thank you for shopping with Zafeth Shop. Please contact us before returning any item.

Contact Us First

Customers must contact us first at zahin001@gmail.com before sending any item back. After reviewing your request, we will provide the correct return instructions and return address if a return is required.

Return Address

We do not publish a fixed return address because the correct return location may depend on the product, warehouse, and order situation. Items sent back without prior approval may not be accepted.

Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in the same condition received, and in original packaging where possible.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos or videos. Depending on the issue, we may offer a replacement, refund, or another suitable solution. For some low-cost or defective items, we may issue a refund or replacement without requiring a physical return.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are generally responsible for return shipping costs. Original shipping charges, if any, may not be refundable.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method.