Returns & Refunds

If something isn't right, we'll make it right.

30-day return window

You can request a return within 30 days of delivery. Items need to be unused, in their original packaging, and in resalable condition.

How to start a return

Email us with your order number and a short note about the issue.
If the item arrived damaged or faulty, attach a photo — it speeds things up considerably.
We'll reply within one business day with return instructions and an address.

Please don't send anything back before contacting us; parcels returned without prior approval can't be processed.

Damaged, faulty or wrong item

Our mistake, our cost. Send us a photo and we'll ship a replacement or issue a full refund — your choice. You won't need to return the item in most cases.

Changed your mind

That's fine too. Return shipping in this case is covered by the customer, and the original shipping charge isn't refunded.

Refund timing

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Order cancellations

Need to cancel? Contact us within 12 hours of ordering and we'll cancel free of charge. After that the order may already be with the fulfilment centre.